1. Introduction:
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Thank you for choosing FineArtByNumbers.com. We appreciate the trust you place in our services. This policy outlines the circumstances under which refunds or returns are processed for purchases made on our website.
2. Digital Downloads:
- Non-returnable: Due to the nature of digital products, all sales of “Paint by Numbers” templates, both free and paid, are final and non-returnable once downloaded.
- Non-refundable: As the products are digital and cannot be physically returned, they are non-refundable once the download link has been accessed. This applies regardless of whether the product was free or purchased.
3. Exceptions:
There are rare instances where exceptions to the above rule might be considered:
- Technical Issues: If there is a technical problem with your purchase and you’re unable to access or download the product you’ve purchased, please get in touch with us at admin[@]fineartbynumbers.com. We will do our best to resolve the issue, and if we’re unable to provide a solution within a reasonable timeframe, a refund might be considered.
- Incorrect Product: If, by some mistake, you receive a different template than the one you purchased, contact us immediately. We will provide you with the correct product or, if that’s not possible, offer a full refund.
4. Refund Process:
- If your refund request is approved, we will initiate a refund to your original payment method. Depending on your card issuer’s policies, you will receive the refund within a certain number of days.
5. Contacting Us:
If you encounter any issues or have questions about our Refund and Returns Policy, please contact us at admin[@]fineartbynumbers.com.
6. Policy Changes:
We reserve the right to modify this Refund and Returns Policy at any time. It’s your responsibility to periodically review this policy, so you’re aware of any changes.